"Horrendous Practice and experience there"

I have never had so much stress in my life when I was registered here (I am now registered elsewhere due to the complete incompetence and awful reception staff) I am a carer for my extremely ill partner, who on many occasions needed urgent medication - emailed through by consultants to which never got done urgently - I ended up in tears at the desk many times - two of the GP's there were willing to leave my partner without any medication - a medication that he had been on daily for 3 years and withdrawal can be extremely dangerous - despite a letter from his consultant stating he needed them and he could not be without! I was made to feel like a drug dealer! I have worked in the NHS for 21 years and cannot believe how horrendous and stressed I was made to feel! I used to feel sick before calling up due to the reception staff, one of them always used to make a 'nasty' point of stating my name before I had told them who I was - I called up with a kidney infection, terribly ill at mid-day once and was told uncaringly to call 111 - I tried to reason with them that there were open until 6.30 - how can they justify that! They also ignored my very low oestrogen levels back in June 2022! Luckily my new GP surgery (who have been amazing and so supportive) realised this recently and have put me on HRT! I do not know how this surgery are still open for business! My new GP practice are totally amazing and it just goes to show that the issue was never me but them and their horrible attitude! I am a front of house GP receptionist and I pride myself on being the exact opposite of the reception team here - a couple of them used to make me feel physically ill by the lack of caring and total lack of empathy to my extremely difficult situation of being a carer for my partner. Please avoid at all costs!