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Care Opinion

Waiting time for DEXA scan

Posted By S69

"Waiting time for DEXA scan"

About: Royal Alexandra Hospital / Radiology

(as a relative),

My mum has been waiting around ten months for a DEXA scan with no appointment in sight. She's having back pain and does not know if this is being caused by osteoporosis or something else. The scan should have been repeated last year but her GP never put the referral in. It should have been repeated last year at the request of a consultant she saw at the hospital but as the GP never put the referral in and only did it when my mum complained of back pain she is now having to wait.

If people are having to wait so long for scans they could end up with serious problems.

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Responses

Response from Amy O'Sullivan, Clinical Services Manager, Institute of Neurological Sciences, Neurology, Queen Elizabeth National Spinal Injuries, Neurophysiology, CTCBI, Neuro & OMFS Outpatients, Neuro Rehabilitation & WestMARC, NHS Greater Glasgow and Clyde 14 months ago
Amy O'Sullivan
Clinical Services Manager, Institute of Neurological Sciences, Neurology, Queen Elizabeth National Spinal Injuries, Neurophysiology, CTCBI, Neuro & OMFS Outpatients, Neuro Rehabilitation & WestMARC,
NHS Greater Glasgow and Clyde

Submitted on 06/03/2023 at 16:38
Published on Care Opinion at 16:43

Dear S69,

I am sorry to hear that your mum has been having increasing pain.

To allow me to investigate the status of your mums request could you please click here to email me?

Thank you

Amy

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Update posted by S69 (a relative)

I was told the scanner at the RAH was in the process of being replaced and if my mum wanted to travel.to Inverclyde this could be arranged. After initially saying no as she doesn't have a car we agreed my mum would travel to another hospital as she was suffering more pain.

Someone was supposed to call my mum to offer her an appointment but that was a week ago and no phone call. I really think it is a disgrace that it was requested that my mum have her scan repeated last year, but the referral wasn't made and it was only done when my mum compained of back pain.

When my mum had her last scan it showed she had Osteopenia and now because of the increasing pain we are concerned it has progressed to osteoporosis. People are being penalised because of where they live as I know someone who lives elsewhere in Scotland and in the space of five weeks they were referred for a scan had it done and had the results.

Why can't NHSGGC send patients to other hospitals instead of making people wait for such a long time and some of them in pain?

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 13 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 06/04/2023 at 17:33
Published on Care Opinion at 17:33

picture of Nicole McInally

Dear S69

I understand that Amy has been in touch with you to discuss your Mum's appointment and give you an update. If you are still unhappy can you please contact our Complaints Team at: complaints@ggc.scot.nhs.uk or telephone 0141 201 4500.

Thank you

Nicole

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