" A let down, when you most need them!"

I find it very strange that Mayfield surgery is taking on new patients (advertised on their website). As an existing patient, I cannot get an appointment. And when you ask for an appointment, it's phone tomorrow at 8am. You phone at 8am as instructed, stay on hold for anywhere between 20 to 60 minutes. If you're lucky you will get through, if not your call gets terminated, and if you do get through all the appointments are gone. When you explain to staff that you need to see a doctor, you get told appointments are only available with nurse practitioners. I really do not understand how this is allowed to go on. Taking on new patients is just going to compound these problems, you already cannot offer current patients appointments.