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Fantastic end of life care

Posted By loots78

"Fantastic end of life care"

About: North Devon District Hospital / Accident and emergency North Devon District Hospital / End of life care North Devon District Hospital / Medical Assessment Unit (Alexandra Ward)

(as a relative),

My mother in law, who had severe dementia was brought to hospital by ambulance last week due to a rapid deterioration in her condition over night.

The care she received from A+E, MAU and Roborough was excellent.

Communication to my Father in law and family was thorough and clear and put him ease.

The care she received from each area was dignified and compassionate at all times.

Her family were looked after and made comfortable also, with a bed for my father in law to sleep in over night so that he could stay with her in her final days and lots of offers of cups of tea!

I am aware of how busy the hospital is and how much pressure the staff are under, however this was never apparent - all of the staff involved made us all feel very well cared for. Thank you.

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Responses

Response from Palliative and end of Life Clinical Nurse Specialist (Northern Services), Palliative and end of Life Care, Royal Devon University Healthcare NHS Foundation Trust 2 years ago
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 03/03/2023 at 10:58
Published on Care Opinion at 11:00

Hi loots78,

Thank you so much for your feedback, it's wonderful to hear that you and your family felt fully supported during your mother-in-laws admission for end of life care.

The Specialist Palliative and End of Life Care Team

Response from Sophie Hutchings, Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 2 years ago
Sophie Hutchings
Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 20/03/2023 at 09:47
Published on Care Opinion at 09:47

Dear loots78,

Thank you for taking the time to provide us with your feedback, I will ensure that your comments are shared with the team here in the Emergency Department.


Kind regards
Sophie Grills
ED Governance & Operational Support Manager

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Response from Helen Yung, Matron (Northern Services), Medical Assessment Unit (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 2 years ago
Helen Yung
Matron (Northern Services), Medical Assessment Unit (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 22/03/2023 at 20:13
Published on Care Opinion on 23/03/2023 at 09:47

Dear loots78

Thank you for your lovely feedback, I am so pleased to hear that your family felt supported during such a difficult time for you all.

I will ensure your feedback is shared with the team on MAU.

Kind Regards

Helen Yung

Matron MAU

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