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Excellent care & attention

Posted By Navyeo

"Excellent care & attention"

About: East Surrey Hospital / Cardiology East Surrey Hospital / General medicine East Surrey Hospital / Older people's healthcare South East Coast Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I am in my nineties.  I had a sudden fall and blackout.  The ambulance came within 30 minutes! Care and attention from the paramedics, Amelia & Nick, and delivered to Redhill Hospital within 25 minutes.  I was immediately taken to the ward, given complete check, ECG/blood test./BP/ blood Sugar .etc. Transferred  to Holmwood and later Meadvale Wards . First class and TLC attention for next 5 days! Nothing too much trouble by any of staff from Tea lady to Doctors.

After discharge I had a follow up consultation at the Pendelton Unit.  I expected a 10 minute chat but received full MOTon admittance, followed by friendly discussion with Dr Latiffa  and Mr. Turriate (Consultant). Came away away feeling 100%. Cannot fault any of the care and attention during my stay.

Looking forward to a new start in life.

Thank you everyone.


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Responses

Response from Marie Clifford, Patient Experience Officer, South East Coast Ambulance Service NHS Foundation Trust 13 months ago
Marie Clifford
Patient Experience Officer,
South East Coast Ambulance Service NHS Foundation Trust

Submitted on 06/03/2023 at 10:57
Published on Care Opinion at 10:57

Hello,

Thank you very much for posting your kind comments about the ambulance service when you needed help, I was pleased to hear that you received such excellent care from everyone you encountered.

I know that the members of staff who attended you would be delighted to read what you have said about them and, in order that I can identify them, please can you contact us to let us know your name and address. We will then be able to send your comments onto the ambulance crew and their managers.

You can email us at sandra.king@secamb.nhs.uk or leave a voice message for us on 0300 123 9242 and we will call you back.

We look forward to hearing from you.

Best wishes

Marie

Marie Clifford

Patient Experience Officer

South East Coast Ambulance Service NHS Foundation Trust

Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG

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