"Terrible Communication!"

About: Droitwich Spa Hospital Droitwich Spa Hospital Droitwich WR9 8DN

Posted via nhs.uk 2 years ago

I spent all day yesterday trying to get through on the telephone to speak to somebody about my appointment, without success despite leaving a message, as every time I called it just went straight through to a recording asking me to leave a message, and then when I messaged the email address provided it just bounced straight back as undeliverable!

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Droitwich Spa Hospital

Submitted on 01/03/2023 at 17:01

Published on nhs.uk on 02/03/2023 at 11:44

Dear Patient, thank you for your feedback, we're sorry to hear that our staff didn't respond to your telephone calls and your email wasn't successfully delivered. We'll make sure to pass on your concerns to our team and work on improving our communication. Thank you for bringing this to our attention. We would encourage you to reach out to us via email customerservicedroitwichspa@circlehealthgroup.co.uk, this email account is monitored daily. Our team is happy to help with any questions or concerns you may have. Thank you for your patience.
Kind regards, Droitwich Spa Hospital

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