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"Thanks 111!"

About: The Barry Hospital Welsh Ambulance Services NHS Trust

(as a service user),

I would like to thank the NHS 111 service in the Vale of Glamorgan and the minor injuries clinic at Barry Hospital for your very prompt and efficient service. Last month I was bitten by a rat that I was attempting to help escape my flat before my cat caught it. I wasn't sure what the protocol was for this, but it had bled quite a lot, so I called 111 and was immediately directed to a minor injuries unit 15 minutes away to receive a tetanus booster and antibiotics. I had never used 111 as an adult and had no idea what would happen or how long it would take, but the whole event from phone call to treatment was within 2 hours, for which I was very grateful, as I was going on a work trip the next day.

(The rat continued to evade myself and 2 cats for a further 3 days, completely unscathed, after which I managed to humanely trap and release it).

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Responses

Response from Leanne Hawker, Head of Patient Experience, Welsh Ambulance Service 14 months ago
Leanne Hawker
Head of Patient Experience,
Welsh Ambulance Service
Submitted on 01/03/2023 at 12:23
Published on Care Opinion at 12:23


Thank you for posting this. It is good to hear that you received fast care and treatment. This is how we would expect the system to work for those who need help but are not classed as immediately life threatening. I hope you have made a full recovery following your interaction with the rat. Thanks for sharing.

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