This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Day surgery at St John’s Hospital"

About: St John's Hospital / Head and Neck

(as a relative),

My Dad was back at St John’s Hospital today for some minor day surgery.

We are now on our way home and Dad is telling me about how kind and empathetic everyone has been to him, from the staff at reception onwards.

Special mentions for student nurse, Steph, who took our details on arrival, staff nurse Kirsty, who looked after him over the course of the day, and of course, the surgeon, Mr Addison, who explained the plans carefully before the operation, and kindly phoned me after it was done to let me know it had all gone to plan.

In an era when the NHS is receiving a lot of criticism, my Dad, and all our family, have been hugely impressed with the high quality and prompt treatment that he has received.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Claire Withnell, Patient Experience Officer, Patient Experience Team, NHS Lothian 14 months ago
Claire Withnell
Patient Experience Officer, Patient Experience Team,
NHS Lothian
Submitted on 28/02/2023 at 10:36
Published on Care Opinion at 10:36


picture of Claire Withnell

Dear Two stars and a wish,

My name is Claire and I work for the Patient Experience Team at NHS Lothian. Thank you for sharing your kind story with us on Care Opinion.

I was so pleased to hear that the treatment your dad received from Steph, Kirsty and Mr Addison was of such high quality and carried out so promptly. The communication your dad received from the team around the procedure, and of course letting you know it was completed and had gone to plan, must have made you both feel looked after and well treated.

I hope your dad is now recovering well, and please be assured I will share your story with the Day surgery team at St Johns Hospital.

Best wishes,

Claire

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k