Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

I was blown away by how caring, friendly and attentive they ...

Posted By WA93

"I was blown away by how caring, friendly and attentive they all were"

About: New Stobhill Hospital / Day Surgery

(as the patient),

I went in for day surgery up at Stobhill. I was really nervous as I have never had more than a sprained ankle to deal with, although from the moment I checked in I was greeted by a Nurse (I think her name was Morag) and I was instantly laughing and joking with her. I got to choose my bed (I was number five) right by the window, which was nice.

From all the nurses, anesthesia team, surgeon and then the Physio, I was honestly blown away by how caring, friendly and attentive they all were.

At a time where the NHS is obviously stretched and under pressure, I received a first class service and it made me feel really humble due to how the staff treated me. It was such an experience, and although I was in for surgery I had such a nice time being cared for by really nice human beings and I'm so grateful.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 years ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 01/03/2023 at 09:12
Published on Care Opinion at 09:12

picture of Kevin Torbet

Dear WA93

Thank you for taking the time to leave us your feedback on Care Opinion.

I was delighted to hear you received a 'first class service' from the staff within the Day Surgery Unit of the New Stobhill Hospital.

It was great to hear how the staff made you feel comfortable from the minute you walked through the door and even had you laughing and joking. This must have been a great relief to you with you being a little apprehensive prior to attending the Unit.

We are extremely proud of the work the Unit does on a day to day basis so to hear such glowing feedback was very reassuring.

I have passed on your thanks to the staff who have asked me to thank you for your kind words. This really means a lot to the staff.

I hope your feeling a lot better after your surgery and recovering well back at home.

Kind regards

Kevin

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k