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Fantastic care and support

Posted By Kikiyon

"Fantastic care and support"

About: Royal Hospital for Children (Glasgow) / Renal (Ward 3C)

(as a parent/guardian),

My 16-month-old has recently been in the Royal Hospital for Children in Glasgow, Ward 3c. This was the second time he had been in, the previous being 6 weeks before. He was very poorly.

The orthopaedic team and the nursing and support staff on the ward were just incredible. They were supportive, kind, friendly, super professional, adaptable to my little one, informative and communicative with me. I felt we were looked after as a family and not just my son as a patient.

They really did go above and beyond considering how stretched the NHS are at this time. They also remembered us from our previous, which surprised me as they see so many patients. I couldn’t have felt more confident with the care my son received. They all made such a worrying and stressful time a much better experience. We are so grateful and thankful. 

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Responses

Response from Catriona Riddell, Lead Nurse, Paediatrics, NHS Greater Glasgow and Clyde 2 years ago
Catriona Riddell
Lead Nurse, Paediatrics,
NHS Greater Glasgow and Clyde

Submitted on 24/02/2023 at 12:47
Published on Care Opinion at 12:47

Dear Kikiyon,

Thank you for taking the time to leave us your feedback.

I am pleased to hear that you had a good experience while you were visiting Ward 3C and it was lovely to hear your kind words regarding all the staff you met.

It means such a lot to our teams to hear that they make a difference to those who we come into contact with and I am sure the whole team will be delighted to read your lovely feedback. I will ensure it is shared with them all.

Catriona Riddell

Lead Nurse - Inpatient areas.

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Response from Stephanie Mobbs, Senior Charge Nurse, Ward 3C - Royal Hospital for Children, NHS Greater Glasgow and Clyde 2 years ago
Stephanie Mobbs
Senior Charge Nurse, Ward 3C - Royal Hospital for Children,
NHS Greater Glasgow and Clyde

Submitted on 27/02/2023 at 13:40
Published on Care Opinion at 14:45

Dear Kikiyon,

As Senior Charge Nurse for Ward 3C Ortho I would like to thank you for taking the time to leave your feedback.

I am delighted you were impressed by the standard of care you felt your son received and its great to hear you felt this care was extended to you as his family. As a team we pride ourselves in an inclusive approach to the care we provide.

I have shared your feedback with the team, they are always grateful of such positive praise.

I hope your little one is recovering well.

Best wishes,

Steff Mobbs

SCN- Ward 3C Ortho

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