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"My experience was truly exceptional"

About: South West Acute Hospital / Maternity care

(as the patient),

I gave birth to a beautiful baby girl at SWAH hospital, and I cannot express enough how grateful I am for the outstanding care I received from the midwives. Maura and Lorraine were absolutely incredible and went above and beyond to ensure that both my baby and I were comfortable and well cared for throughout the entire process. They were incredibly supportive, compassionate, and knowledgeable, and I couldn't have asked for better care. Their skillful management of the delivery process ensured that everything went smoothly, and I felt completely confident in their ability to handle any situation that could have occurred.

In addition, I would also like to give a special shoutout to Claudine, who provided me with invaluable help and support throughout my pregnancy and postpartum period. Her wealth of knowledge and expertise was truly remarkable, and I always felt reassured and confident in her care.

A huge thank you to Wendy, the breastfeeding specialist. She provided invaluable support and guidance on how to help with breastfeeding, and I feel confident and empowered thanks to her expertise.

Finally I would like to express my sincere gratitude to Cora for her outstanding care. From the moment I arrived at the hospital, her calm and reassuring demeanour immediately put me at ease.

Overall, my experience at SWAH hospital was truly exceptional, and I couldn't recommend it enough. The staff are dedicated, professional, and caring, and I am so grateful for everything they did for me and my baby. Thank you so much!

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Responses

Response from Ali Ferguson, Community Midwife Team Lead for SWAH/OHPCC, Maternity, WHSCT 2 years ago
Ali Ferguson
Community Midwife Team Lead for SWAH/OHPCC, Maternity,
WHSCT
Submitted on 24/02/2023 at 10:42
Published on Care Opinion at 10:42


picture of Ali Ferguson

Good Morning HNBOR,

Congratulations on the birth of your daughter and thank you for taking the time to share your feedback of our services.

I am delighted to hear that you had such a positive experience and felt so well supported. It is always lovely to hear that the care we provide met your expectations and supported you through your pregnancy journey.

I will share your comments with staff and want to wish you and your family best wishes for the future.

Kind Regards

Ali Ferguson

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Response from Donna Blake, Labour ward Sister, Labour Ward South West Acute Hospital, WHSCT 2 years ago
Donna Blake
Labour ward Sister, Labour Ward South West Acute Hospital,
WHSCT
Submitted on 27/02/2023 at 08:59
Published on Care Opinion at 08:59


Dear HNBOR

Congratulations on the birth of your daughter, I am delighted to hear your such positive feedback.

I will ensure that the team but especially the midwives you have named receive the feedback from yourself. We strive at al times to keep the mothers using our service involved in their care, supported and reassured. I am delighted that your whole journey through your pregnancy and birth experience was so positive.

Thank you for sharing your experiences and best wishes for your family in the future.

Regards

Donna Blake

Labour ward sister

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