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Reassuring service

Posted By GillyMeg

"Reassuring service"

About: University Hospital Wishaw / Breast Clinic

(as the patient),

I went to GP in January concerned about breast pain and was referred to breast clinic.  I waited just over one week for appointment letter to come through and almost three weeks to go to clinic.  

The organisation in the clinic is really good and from first arriving to leaving I was treated well and updated by everyone what would happen, who I would see and what would happen next.   I saw Dr Todd who was very thorough and the staff in both the mammogram unit and ultrasound room were great.

My whole appointment was about two hours and I was happy to be told there was nothing sinister to worry about.  Very reassuring.  

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 2 years ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 28/02/2023 at 14:02
Published on Care Opinion at 14:02

picture of Jennifer Montgomery

Dear GillyMeg,

Thank you for taking the time to feedback to us about your recent experience at University Hospital Wishaw, Breast Clinic.

It can be a worrying time attending hospital when you are unsure what has caused your pain, I am delighted our friendly team put you at ease. Your positive feedback and thanks will give Dr Todd and the team a much needed boost and I will be sure to feed this back to them.

I'm pleased to hear your

Kind regards,

Jenni

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Response from Anne Lang, Consultant Radiographer, Radiology, NHS Lanarkshire 2 years ago
Anne Lang
Consultant Radiographer, Radiology,
NHS Lanarkshire

Submitted on 01/03/2023 at 09:40
Published on Care Opinion at 09:40

Dear GillyMeg

Thanks you so much for your positive feedback. It is lovely to hear that you were reassured and happy with the service provided. I will share your feedback with the teams in the mammogram and ultrasound rooms.

Kind Regards

Anne

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