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"Uncaring staff"

About: Glasgow Royal Infirmary / Accident & Emergency Glasgow Royal Infirmary / Acute/Medical Receiving Unit (50,51,53)

(as a relative),

My father, in his seventies, had been transferred to GRI, from a local District General Hospital, following a large GI bleed, in February, 2023.

After spending 9 hours in his local A+E, he arrived at GRI A+E, to spend another 5 hours on a trolley in a corridor, whilst awaiting a bed in ward 50/51.

Luckily, his admission was uneventful, and at around midday, following his endoscopy he was informed he could go home.

Whilst I am completely aware of the delays in his care we’re due to local services being unavailable, I was so disappointed with the approach of his discharging nurse, and that the ward was mixed sex.

He he’d lost a fair volume of blood, and was feeling particularly weak. On asking the nurse how he would get home, the reply was not only unprofessional, but uncaring and hurtful.

My father is a proud man. He was merely enquiring how he would manage to get home, in the hope of the nurse explaining which options were available.  However, the response was neither helpful or thoughtful. With the way he felt, he was shocked when advised to use his legs.

He was 25 miles from home, had never been a patient in GRI, and had no local knowledge of transportation options.

Eventually, after my father explaining his predicament, the ward manager eventually organised for him to get home.

As a nurse myself, I’m so deflated with the approach of the discharge nurse, and the fact that elderly patients are being treated in mixed sex wards.

He felt extremely awkward being in mixed sex ward, especially at his age.

I use this forum in the hope it is addressed, so that other patients don’t have to experience it. As for mixed sex wards, it should not happen.

Staff attitude

Staff attitude


Seeing the whole me

Seeing the whole me


Explanations

Explanations


Nurses

Nurses


Privacy

Privacy


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Responses

Response from John Carson, Chief Nurse, North Sector, NHS Greater Glasgow and Clyde 2 years ago
John Carson
Chief Nurse, North Sector,
NHS Greater Glasgow and Clyde
Submitted on 03/03/2023 at 09:29
Published on Care Opinion at 10:45


Dear Trek4548

I am very sorry to hear about your Father’s experience at Glasgow Royal Infirmary.

We are committed to maintaining our patient’s privacy and dignity, and I appreciate that your Father felt uncomfortable in a mixed sex ward. We are experiencing significant demands on our services, there may be times that patients are admitted to mixed wards temporarily to avoid further delays to treatment. This should be explained to patients and their families and we will transfer patients as soon as possible to a single sex ward.

It is disappointing to hear about the attitude of the staff regarding the discharge process, it is only natural that your Father would have questions about how he was getting home. I am glad that the Ward Manager was able to intervene. Thank you for bringing this to our attention and if you wish a more detailed response can you please n contact our Complaints Team at complaints@ggc.scot.nhs.uk

Please pass on my sincere apologies to your Father and I hope he is recovering well.

Regards John

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