"Poor service- Toddler"

About: Herts & Essex Community Hospital Herts & Essex Community Hospital Bishop's Stortford CM23 5JH

Posted via nhs.uk 2 years ago

My toddler and I arrived shortly after 9am only to be checked in after 11:30. The nurse eventually saw my toddler at 1.30pm and wasnt too sure what to do about a burn so said they had to make a call to another doctor.
At just before 4pm, they put adressing on and told us to visit a different hospital.
Shocking they make a toddler wait 7 hours, only to be sent on with no treatment to another hospital.

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Hertfordshire & Essex Hospital

Submitted on 03/04/2023 at 12:40

Published on nhs.uk on 05/04/2023 at 22:55

Dear Erin,
Thank you for your feedback and I'm sorry to read about the experience you and your child had when you attended the Minor Injuries Unit.
Please contact us via email at; pals.hchs@nhs.net or by telephone on 0800 011 6113 so that we can look into this further.
Many thanks,
Jeremiah Ajayi
Patient Experience Coordinator

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