"Poor service overall"

Overall experience has been poor, I have only been with the surgery for less than 2 years and have hardly needed to use the services; however when I have needed an appointment it has been difficult to get hold of them whether that is over the phone or via the online portal.

Online appointments are never available to book, so you have to spend your morning to speak to someone if you are lucky to have network for that long whilst you are travelling to get to work or somewhere.

I was told that I would have an invite for one of the routines tests and couldn't book it in advance, I am still waiting!!

My previous GP used to prescribe me vitamins, despite of giving them a copy of the previous prescription, I was told they don't prescribe vitamins and I would need to buy them from a pharmacy (even though I would pay for the prescription, it was still a no) - not sure why I was asked to upload copy of my previous prescription if I was going to be refused anyway :/

I have had on going knee pain that hasn't been resolved and the only option I have is to pay more and go to a physio, since Covid I experience tightness around my chest and been told it is just long COVID!! - I know that but what can you do to help me??

I feel that the level of care and service given is poor but may be it is the system to be blamed as supposed to the people working there.