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"Very positive experience at pre-op assessment"

About: The Ulster Hospital / Ward 5C Theatres / Recovery / Pre - Op Assessment

(as a service user),

They were really lovely.  The nurse was amazing, so nice and caring, and when I told her I was very nervous of blood tests she did it without me feeling a thing.  I mean literally not feeling a thing!  It shows that's how it can be done when someone takes the time and effort.  She also offered to make me tea and toast as it was very early.  

I was shocked as I've been very open about what an awful experience I had on the ward - surgical ward 5c at The Ulster Hospital - where even something as simple as tea and toast was refused after major bowel surgery. 

This staff member was so kind.  The anaesthetist was also so informative, friendly and took his time to cover all questions that I had.

This is how you expect nursing and medical staff to be and they were great. A really positive experience.  All of the experiences (apart from ward 5C) have been great actually from chemo to day surgery-they couldn't have been nicer.  

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Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust 2 years ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 22/02/2023 at 14:44
Published on Care Opinion at 14:44


picture of Conor Campbell

Hi KAMC

Thank you for sharing the story of your experience at Ulster Hospital Ward 3D.

It is great to hear how well the team have looked after you.

Your positive feedback has been shared to the team who greatly appreciate your kind words.

I apologise for the elements of your expeience previously in Ulster Hospital Ward 5C which were not of the standard that should be expected.

If you wish to contact me by email at conor.campbell@setrust to provide your personal information to have your individual experience explored or to provide further detail on the aspects that could have been better, I would very much welcome your getting in touch.

Best wishes

Conor

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