"terrible patient service "

called up this morning bang on 8.00 and to my utter surprise was number 8 in the call que - at 8.10 i went down to number 6 i think - for the call then to be transferred to an answer machine - telling me no-one was available to take my call and to leave a message - i have 3 children to get ready for school and to get myself to work - i called back to be told i'm number 67 in the call que

this is an absolute joke and someone must have physically transferred this call to another extension - i have left a message so i expect a call back with an appointment

just before christmas i called up again at 8.00am to be number 87 in the call que

i took my children to school and i was still on the phone (kids holding it)

drove up morley to have my eyes tested - had to ask if it was ok for the call to be ongoing - and at 9.58 the phone was answered - so it took almost 2 hours holding on the phone to try to speak to someone

i have been told i am able to come down to book an appointment - so with 3 children this means getting them up - ready - breakfast and taking them down to the surgery all before 7.30 as i know that people are already queing up to get an appointment at this time - so my kids would have to be having to stand about with me - in the dark - rain - cold

you are putting people in an impossible position and i have put this appointment off since last year because of the utter shambles of your service - you cannot possibly think that this is acceptable - i hope you take this forward to the powers that be and show them the problems we are facing with trying to contact you just to get an appointment

i have been with your surgery since it was at the end of white lee - i am absolutely enraged