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Couldn’t praise the staff and treatment highly enough

Posted By importerpm65

"Couldn’t praise the staff and treatment highly enough"

About: Causeway Hospital / Accident & Emergency

(as a relative),

I attended ED at Causeway Hospital with my nephew who had scalded his hand. We were directed straight to the green zone and following some speedy assessment questions to his dad he was treated by the nurse practitioner. Treatment took about an hour as it takes time for the cooling gel pad to work. Staff were excellent in supporting him, especially as he has a learning difficulty and was very scared of attending the hospital. I couldn’t praise the staff and treatment highly enough and would like to thank all involved. 

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Responses

Response from Emma Stewart, Assistant Clinical Services Manager, Emergency Department, Causeway Hospital, Emergency Department, NHSCT 2 years ago
Emma Stewart
Assistant Clinical Services Manager, Emergency Department, Causeway Hospital, Emergency Department,
NHSCT

Submitted on 20/02/2023 at 15:11
Published on Care Opinion at 16:03

Dear importerpm65

My name is Emma Stewart and I am the Assistant Clinical Services Manager for Causeway Emergency Department. Thank you for taking the time to share your story; I am heartened to hear about yours and your nephew's positive experience in our department, and will share your feedback with the team.

I hope your nephew continues to recover well at home.

Emma

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