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Excellent care given

Posted By CearG21

"Excellent care given"

About: Royal Victoria Hospital / Critical Assessment Unit

(as a service user),

I had to attend the RVH as my leg plaster had slipped. I just want to thank Carly, ANP Nurse James and porter Trevor. They were so wonderful. They went out of their way for me. Treated me with compassion. It’s the small things that mean everything - like Carly noting my pain, James walking me to X-ray, finding me a wheelchair and pushing me to my lift home at reception. Never forget these wonderful skills of seeing the person and not just the fracture! 

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Responses

Response from Olga O'neill, Co Director, Unscheduled care, Belfast Health & Social Care Trust nearly 2 years ago
Olga O'neill
Co Director, Unscheduled care,
Belfast Health & Social Care Trust

Co Director responsible for the Adult Emergencies Care Services, Mater hospital inpatient medical wards, GP out of hours service, Custody Health Care, Ambulatory Care Services and Service Improvement.

Submitted on 29/09/2023 at 12:55
Published on Care Opinion at 12:55

Dear CearG21, my name is Olga O'Neill, CoDirector responsible for Adult Emergency Care Services at Belfast Trust. Thank you so much for taking the time to write about your experience. I will ensure that Carly, James and Trevor receive a copy of your story, they will be so appreciative of you taking the time to write this down and specifically mentioning them. Our teams work in challenging times and do their best to ensure that our patients have a positive experience in what can be traumatic life events.

I hope you are making good progress, thank you and take care.

Olga

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