"Great doctors "

About: Devonshire Green Medical Centre Devonshire Green Medical Centre Sheffield S3 7SF

Posted via nhs.uk 2 years ago

Doctor was very thorough and kind , took her time didn't make me feel rushed. The receptionist however was very abrupt and rude when I was asking how to see my blood test results online , they said you have access to your medical record after going in circles trying to explain that I have access but can only see my medications and allergies she would print it out , I was trying to request access to my detailed coded recorded but couldn't get a word in edge ways and felt very pressured by her

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Devonshire Green Medical Centre

Submitted on 20/02/2023 at 09:26

Published on nhs.uk at 12:04

Thank you for taking the time to leave a comment, I am delighted to hear you were happy with the care you received from one of our GP's. However, it is a shame that this was marred by your experience at reception. The reception team are usually very kind and caring in what can be a high pressured environment and I am sorry that this was not the case this time. I will raise this at our next meeting and I will also organise some further training around Online Access. If you would like to discuss this further please give me a call at the surgery, thank you. Practice Manager.

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