This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Queensway surgery Southend on sea

Story from nhs.uk

"Queensway surgery Southend on sea"

About: Queensway Medical Centre

Its difficult to get through on phone they don't pick up when you get an appointment, you have to wait for a week to have a telephone consultation and they don't even call back on that given date. its disappointment not have duty of care to people with mental, I have waited for 6 weeks to talk to some but till now I'm still waiting. I could to the hospital but they will send me back the GP because my health issued are not severe for the hospital.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Queensway Medical Centre 15 months ago
Queensway Medical Centre

Submitted on 07/03/2023 at 15:39
Published on nhs.uk at 21:54

GP phone lines being busy is a national problem but Queensway Surgery tries to offer other options such as online consultations to take the pressure off the phone lines. Patients are also encouraged to phone in the afternoon if possible when the phones are less busy.

With regard to you not getting a phone consultation then please email the surgery on f81081.queenswaysurgery@nhs.net marked for the attention of the Practice Manager and I will investigate this seperately.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k