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I trust all the staff completely

Posted By ThankfulMary

"I trust all the staff completely"

About: Victoria Hospital / SEAL (Surgical Elective Admission Lounge) Victoria Hospital / Urology

(as the patient),

I recently went into the Kirkcaldy Victoria hospital for Stoma Stents. I was admitted to ward 54. I like the way the staff look after me and how they make you feel very comfortable.

They explain everything in detail to you and take their time with you. My viens are terrible to get blood out of, but the staff always take their time and are very patient. I go into this ward regular and I don't need to worry about anything as they look after me so we'll.

My stent procedure was carried out on the 15th February. From the minute they collected me from the ward and took me to the theatre they chatted to me the whole there to put me at ease.

Everything was explained to me slowly and patiently so I understood exactly what was happening to me. I can't thank the staff ( Shona, Dr Pillai and all the other theartre staff ), enough for what they done for me.

I have to come back every six months for this same procedure and I have no worries, as I trust all the staff completely.

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Responses

Response from Shona Beattie, Charge Nurse, Day Intervention Unit / Endoscopy, Planned Care, NHS Fife 2 years ago
Shona Beattie
Charge Nurse, Day Intervention Unit / Endoscopy, Planned Care,
NHS Fife

Submitted on 19/02/2023 at 09:12
Published on Care Opinion at 09:12

picture of Shona Beattie

Hi Thankful Mary

Thank you so much for taking the time to provide such lovely feedback on Care Opinion.

It sounds like our staff did a great job in supporting you through your stent insertion. Knowing what to expect at every step of your journey makes such a difference and from your comments, it is clear that our staff got this just right for you.

I will take great pleasure in sharing your post with our team including Mandy in Seal Shona, Dr Pillai and all the staff in Interventional Radiology, Anaesthetists and Ward 54 staff. I am sure that your lovely words will make their day.

I hope that you have recovered well.

Kind Regards

Shona

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Response from Louise Noble, Service Manager, Planned Care, NHS Fife 2 years ago
Louise Noble
Service Manager, Planned Care,
NHS Fife

Submitted on 20/02/2023 at 09:41
Published on Care Opinion at 09:41

Dear ThankfulMary

Thankyou so much for taking the time to give such lovely feedback to the staff in W54 and our Day Intervention/Interventional Radiology Unit. All the staff are committed to providing the best possible care and making your journey through our departments the best it can be. The staff will be delighted with you kind words.

Best Wishes

Louise Noble

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Response from Susan Sung, Senior Charge Nurse, Ward 54 (Urology), NHS Fife 2 years ago
Susan Sung
Senior Charge Nurse, Ward 54 (Urology),
NHS Fife

Submitted on 21/02/2023 at 17:59
Published on Care Opinion on 22/02/2023 at 08:25

picture of Susan Sung

Dear ThankfulMary,

Thank you for sharing your positive experience in relation to Ward 54 and the rest of the team in the Victoria Hospital. I am delighted that the team were able to manage your poor veins and put you at ease. The staff would be delighted to hear that they were able to care for you with such patience and compassion. I will be sure to pass on this lovely feedback to share with them. Take care

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