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"A & E Altnagelvin Hospital, Londonderry"

About: Altnagelvin Area Hospital / Emergency department Altnagelvin Area Hospital / Neurology Altnagelvin Area Hospital / Radiology

(as the patient),

I went to A & E on Monday morning 13th February, I went in early and by mid-morning the waiting room was full. I must admit I was apprehensive as the Trust's social media accounts tells us regularly about the big numbers in attendance.  

I had all investigations carried out in good time under the instructions of Dr in A & E (sorry I cannot remember any names) and his colleague Dr Coyle from Neurology.  From the reception staff, triage nurse, nursing assistant who done my bloods and ECG, the staff nurse who done the covid swab before admission, the radiographers, the porters who carted me about with a bit of craic thrown in for good measure which is so important. I felt well looked after. 

I was happy to wait however long it took as I could see this team of people were well organised and efficient.  Despite their unremitting workload they maintained a professional, courteous, attitude.  It must be very disheartening to look out at the waiting area to know that the seats fill up as soon as they empty and then the floor space as well, the numbers attending are so high.   When are these people ever going to get the recognition they deserve from our government?  With many thanks to all of you for your care.

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Responses

Response from Joanne McFeely, Clinical Specialist, Radiology Department Altnagelvin Hosspital, WHSCT 14 months ago
Joanne McFeely
Clinical Specialist, Radiology Department Altnagelvin Hosspital,
WHSCT
Submitted on 17/02/2023 at 15:00
Published on Care Opinion at 15:00


Hi Fifs

Thank you for taking the time to post such heartfelt and welcome comments.

I am always glad to see when a patient has had a pleasant experience whilst attending the hospital. All to often we hear of the negative experiences and your kind words will help our staff to realise that the care and attention given is appreciated.

I will be delighted to share these positive comments with all our Radiology staff and wish you well in the future

Joanne McFeely

Assistant Radiology Service Manager

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