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"Very efficient and clean Eye Clinic"

About: Southlands Hospital

Attended the Eye Clinic today for laser treatment for glaucoma. All the staff are very helpful and the doctor, in particular, as he was quite happy to answer all of any questions and concerns - very patient. The clinic is probably the cleanest I have ever attended - so well done to the cleaning staff.

The only negative comment I have, is that I saw nursing staff filling their water bottles from the drinking water machines, touching the tap with the inside of their bottles from which they had previously drunk.I hardly think this is very hygienic and a thing they should have been advised not to do in the light of Covid.

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Responses

Response from Southlands Hospital 2 years ago
Southlands Hospital
Submitted on 16/02/2023 at 11:19
Published on nhs.uk at 20:07


Dear Patient

Thank you for your lovely compliment which I will share with the Ophthalmology team and I know they will be delighted to hear your comments. I have also asked that they remind staff about water bottle refilling. It is important that we hear comments from patients so we came make changes. Thank you for taking the time to do so. I hope all goes well for you.

Jo Yearsley, Patient Engagement and Liaison Manager

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