"Poor experience that inclusion vision have given me since my referral"

So I started engaging with inclusion vision for opiate addiction I reached out an made a referral an I was introduced to my support worker who I feel has done nothing but let me down.  So I like everyone had to go through the process of being assessed and meeting with the medical staff who got me my script an I was going an collecting daily with no problem.

But then my script run out an that's where the problems started so my next appointment to collect my repeat was a shambles as my key worker was not there as they were meant to be and I wasnt seen by someone else I was just pushed aside. 

I was asked to go home an I would be contacted but that never happened I called time n time again with little results of any engagement from anyone then I was sent another appointment which again the same thing happened and still no support from anyone.  This has been going on now since Christmas an again I was sent a letter asking me to attend just today.

I was there and even though I was given an appointment my key worker wasnt there an I was sent away an told to call an come back when they were there, this is unacceptable I'm in need of help but this service doesn't seem to care for the people who are fighting for support I'm struggling with an addiction that consumes your whole life every minute of the day is a battle and the people who in my experience portray to want to help people just brush them aside. This is without a single care of the impact their ignorance an unprofessional ism is having on my life.

A lot of people may have a good experience from using this service but that has not been the case for me an I'm fighting a losing battle if im not going to be given the support that inclusion vision say they give to individuals asking for help.