"Can’t even access my son’s medical records! "

For the past 2 years, since my son was born I have been trying to set him up as a proxy on my online account. I completed the forms shortly after he was born and was told they would be processed. A few months later, I went in to query why this hadn’t been done and was told they don’t set up proxy users anymore.

1. Why let me complete the forms in the first place if there was no intention on allowing access?

2. I’m sure this is against NHS guidelines around proxy access?

3. How do I get proxy access to my sons medical records? Does a nearly 2 year old have to sign consent himself? I’m sure he’s happily scrawl all over a piece of paper if that’s what’s needed but seems a little unnecessary!!

How is this going to be resolved? I can’t be the only parent/carer questioning this ‘protocol’