"Emergency"

About: Burton Hospital Burton Hospital Burton-on-Trent DE13 0RB

Posted via nhs.uk 2 years ago

Horrible emergency I waiting here 12 hours and still no one see me due they are bussy eaven if I'm pregnent and I got pain.

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Burton Hospital

Submitted on 15/02/2023 at 12:17

Published on nhs.uk on 16/02/2023 at 13:15

Good Afternoon- Pals Concern -31341
Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital.
I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement.
I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you.
If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net
Patient Advice and Liaison Service (PALS).

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