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"The value of the multi-faceted care provision"

About: Brooksby Day Hospital / Physiotherapy

(as a service user),

For last 8 weeks l have had the support of Zoe, Physio Support Worker, Domiciliary Physio Service, Brooksby, Largs, North Ayrshire. Today Zoe bade me goodbye after providing outstanding care and advice over these long winter weeks. As l reflect on this, my first experience of a regular  visit from an nhs specialist, l surely realise the value of the multi-faceted care provision, free at the point of delivery, making such a singularly vital component of our lives here in UK! 

In particular, Zoe was a most pleasant visitor to my home but came as a highly motivated,  knowledgeable and competent health professional. She was here to perform a task requiring skill, patience and an understanding of how to pass on detailed instructions to best ensure positive outcomes for her patients. Her breadth of knowledge was clearly evident; she assessed risk as a priority and did so with care and attention to detail that inspired confidence in her judgements; she was observant of details that the patient (ie me,) would never have considered as matters of risk; she was thorough to the extent of accessing other relevant services on my behalf; she engaged easily making her visits pleasantly comfortable; she kept me fully informed at all times. From my perspective Zoe has been a much welcomed and positive ‘intervention’ in my life. Her work on my behalf has been highly respected and appreciated by both my wife and myself!

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Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 15 months ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 27/02/2023 at 12:32
Published on Care Opinion at 12:32


picture of Pamela Gibson

Dear hadargt78

Thank you so much for taking the time and trouble to share this lovely feedback following your recent experience of care from the Physiotherapy Service in Brooksby Hospital.

I am delighted to hear that you found the sessions and exercises to be helpful Your correspondence will be passed to the relevant Teams, and in particular with Zoe, to share your kind words and to give recognition for their exemplary care and treatment.

Please accept my good wishes for your ongoing recovery and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

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