My son had a nasty earache. We had to call NHS24. Yes there was a decent wait, but Daria the call handler was excellent and was reassuring and friendly and checked in with me when her handover to the nurse took longer than expected. The nurse, Gillian, was prompt and efficient and arranged an appointment at our local Urgent Care. Although the appt was 2330 they apologised for the late timing and the staff there were also excellent and efficient. My son felt reassured and has been given appropriate treatment. Well done to all.
"NHS 24 and Out of hours urgent care Fife"
About: NHS 24 / NHS 24 (111 service) NHS 24 NHS 24 (111 service)
Posted by MissusC (as ),
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