This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

I have never experienced a Ward Manager who is so visible

Posted By Victor KJR

"I have never experienced a Ward Manager who is so visible"

About: Ealing Hospital

(as a relative),

My brother has been a patient on the 6 North ward at Ealing Hospital for the past 6 weeks or so.

My brother has received excellent care during his stay and all being well, he will be discharged this week.

There are a number of staff that I would like to thank and will do so under separate cover - but there is one member of staff that is worthy of special mention.

Please pass on my personal thanks to Julie, the Ward Manager.

I have never experienced a Ward Manager who is so visible - she leads by example, is clearly well liked and well respected by her team. 

Julie does not ‘hide’ in an office - every time that I have visited and she has been working, she is always ‘on the floor’ leading by example. 

Julie often answers the phone when I ring for an update - when have you ever known a Ward Manager do that? 

Always has a smile on her face too. 

Brilliant.

Julie is an absolute credit to the NHS - she has gone out of her way to help my brother and my family during this difficult time and I thank her from the bottom of my heart.

 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from London North West University Healthcare NHS Trust 15 months ago
London North West University Healthcare NHS Trust

Submitted on 15/02/2023 at 10:37
Published on Care Opinion at 10:37

Dear Victor KJR,

Thank you for taking the time to leave such lovely feedback. Your kind words and appreciation for the staff on 6 North do not go unappreciated. It’s so touching to hear of all the hard work they do and how this impacts the patient and their family and friends. I have shared your feedback with the ward to ensure they receive their praise.

We often ask those who are eager to share their experience with us to get in contact with our patient experience team to record a patient story, if this is something you are interested in doing, please email - LNWH-tr.patientexperience@nhs.net

I hope your brother is doing well and thank you again for sharing your feedback.

Kind Regards,

Emma Calnan – Patient Experience Officer

Opinions
Next Response j
Previous Response k