"Completely useless. Run as far away as possible!"

When this surgery was also the walk-in centre, it was the best surgery I had ever been at. Since it is now solely Turner road surgery, I’m not sure how it can even call itself a doctors surgery.

For over a year I have been actively trying to book an appointment for myself and my son for referrals for an assessment. Everytime, it’s the same answer. No appointments left. I sit on hold for over an hour, every morning I can to be told the same thing. I ring as directed for a prebook appointment and get told there aren’t any left and they don’t know when the next lot will be released. I’ve been doing this routine for over a year now.

In the 4 years I was on anti-depressants, I never got called in for a review and the reception team wouldn’t let me book one because a gp hadn’t requested it. In this time, I had a breakdown and tried to take my own life because I wasn’t on the right dose. After that incident, I never heard from the gp again until a year after I stopped filling my prescriptions. Oh, and they never sent y prescriptions on time and rarely got the dose right on them either.

Recently, my youngest (4) was sent home from nursery with a fever and a rash. It was the same story, no appointments, no telephone appointments, and no emergency appointments. They offered to book me in for the next day, but honestly I was worried about my child and declined as she needed care now. I then paused and waited for the receptionist to say the obligatory “if you are really worried then you should take her to a&e or ring 111”. She didn’t say anything, no suggestion of how I could get my 4 year old daughter the care she needed. Turns out she had scarlet fever and I had to take her to a&e after ringing 111 because of her temperature.

I have never had a pleasant interaction with the reception team, they always seem uninterested in helping you and treat you like a burden for using their service. I’ve also never seen the same doctor or nurse more than once.

Honestly, run! As far away from this gp surgery as you can. They do not care for their patients in any way possible and everyone I know that is at this surgery has had exactly the same experience as me.