"Very impressed"

About: Crosshouse Hospital / Medical Oncology Crosshouse Hospital Medical Oncology Kilmarnock KA2 0BE Crosshouse Hospital / Xrays & Scans Crosshouse Hospital Xrays & Scans KA2 0BE University Hospital Ayr / X-rays and Scans University Hospital Ayr X-rays and Scans KA6 6DX

Posted by IM Jolly (as the patient), 2 years ago

Referral by my GP to the Rapid Cancer Diagnostic Service at Crosshouse in Mid Dec 2022. The following week I had a phone call from RCDS Senior Nurse, Rhona, to discuss my current condition /symptoms etc. A CT Scan was organized for early January & duly carried out. Follow up face-to-face discussion and full explanation on results (fortunately no malignance). MRI recommended to substantiate results. This carried out at Ayr University Hospital at the end of January
I was contacted by S.N. Scott at the start of February with confirmation of no major concerns and that a further scan in 6 months to check status will be planned.
From start to finish have been very impressed and satisfied with all the NHS staff that I encountered. Professional and friendly with an air of calm confidence in what they were doing which puts the patient at ease.
Really impressed with the time frame that all the above was covered.

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Responses

Tracy Baillie

Assistant General Manager - Cancer and Diagnostics, Diagnostics,

NHS Ayrshire

Submitted on 09/02/2023 at 15:21

Published on Care Opinion at 15:21

Dear I M Jolly
Thank you so much for taking the time to leave this lovely feedback, I am very happy to hear that everything went well for you, and even more that there was nothing malignant on your scan. The RCDS service is still relatively new, so it is really encouraging to see positive feedback and hear patient stories like yours. I'll make sure to pass this on to Rhona and the team, I'm sure they will be delighted.
Very best wishes,
Tracy

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Rhona Scott

Advanced Clinical Nurse Specialist, Rapid Cancer Diagnostic Service,

NHS Ayrshire & Arran

Submitted on 09/02/2023 at 16:23

Published on Care Opinion at 16:42

Dear IM Jolly
My colleagues and I are heartened to read your kind feedback and glad that your experience with the Rapid Cancer Diagnostic Service put you at ease; we appreciate having tests can be an anxious time.
Sharing your experience can be helpful to others referred to the service and we are grateful you have taken the time to share. Thank you.
warmest wishes,
Rhona

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Lisa Marley

Head of Imaging, Medical Imaging, UHC,

NHS Ayrshire and Arran

Submitted on 13/02/2023 at 17:20

Published on Care Opinion at 17:20

Dear IM Jolly,
Thank you so much for taking the time to provide your feedback around your experience with your CT and MRI scans, I will ensure your comments are passed on to staff.
Our staff are incredibly grateful to receive feedback and to know the care they have provided has been appreciated.
Kind Regards
Lisa

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