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Incredible care for my 2 year old

Posted By tabard11

"Incredible care for my 2 year old"

About: New Stobhill Hospital / GP Out-of-Hours Emergency Service Royal Hospital for Children (Glasgow) / Accident & Emergency Royal Hospital for Children (Glasgow) / Acute Receiving Unit (Ward 2c) Royal Hospital for Children (Glasgow) / Clinical Decision Unit

(as a parent/guardian),

My son attended RHC A&E after a referral from Stobhill Out Of Hours GP service. The great care started there and continued until the moment he was thankfully discharged. We were sent from Stobhill straight to RHC A&E where after a short wait on a busy Saturday evening we were quickly triaged and sent to Majors.

I cannot say enough good things about the first doctor we encountered, Ishbel (or Isobel, sorry if I've picked it up wrong!) Her kind, calm manner and way of explaining things so thoroughly helped to keep 2 very worried and stressed parents calm. The gentle way she dealt with my son even when having to take bloods etc which was unpleasant for all, she was just so kind and gentle, and we feel she is a true credit to the department. She even popped in to see us after we left A&E, in the Clinical Decisions Unit, to update us on a delay with blood results just before she finished her shift at midnight. We appreciated her so much.

We also received excellent care whilst in the CDU, where the nurses showed us such great care and compassion. My son was attended to by several doctors from several specialties, and every single one of them was so kind, knowledgeable, and would explain some scary things in ways that us as parents could comprehend. ENT, the paediatricians and haematology all dealt with us incredibly and we are so grateful.

We were then admitted to ward 2C, where again we received the most amazing care. All the nurses, HCSWs, the many doctors, everyone was so incredibly kind, informative,  and were so kind and gentle with my son. The ward was extremely busy, I could see how busy the nurses were with such a high volume of patients, but we never once saw that reflected in our care, it was impeccable. Doctors did many tests and kept us updated and informed of results at all stages, which we truly appreciated. 

Having a scary experience like this is made that bit easier to deal with when you are treated with such kindness and compassion. I am so proud of our NHS, thank you a million times for looking after my baby so well. 

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Responses

Response from Raylene McLaggan, Clinical Service Manager, Out of Hours, NHS Greater Glasgow & Clyde 2 years ago
Raylene McLaggan
Clinical Service Manager, Out of Hours,
NHS Greater Glasgow & Clyde

Submitted on 10/02/2023 at 08:54
Published on Care Opinion at 08:54

Dear tabard11

Thank you for taking the time to share your experience at Stobhill GP Out of Hours service for the care of your son. We appreciate when staff are recognised for the professionalism, care and compassion that we strive to achieve at all times.

It would be great to identify the staff members within the Out of Hours Service and share your story with them directly, so if you would be kind enough to contact myself with additional details then I would be delighted to hear from you. My email address is: Raylene.McLaggan@ggc.scot.nhs.uk

I hope your son is doing much better and you are all on the road to recovery following what sounds like a worrying time.

Best wishes

Raylene

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Response from Lewis Doult, Senior Charge Nurse, NHS Greater Glasgow and Clyde 2 years ago
Lewis Doult
Senior Charge Nurse,
NHS Greater Glasgow and Clyde

Submitted on 13/02/2023 at 09:07
Published on Care Opinion at 09:07

picture of Lewis Doult

Hi tabard11,

I am sorry to hear your son needed to attend the Royal Hospital for Children after being seen at the Stobhill GP Out of Hours service. I can imagine this must have been a very worrying time for you both. I hope he is now feeling better.

I am the Lead Nurse for the Emergency Department, Clinical Decisions Unit and Ward 2C so I am really pleased to read that you had great care in all three areas. It is really great to hear that you felt our staff were kind, informative and gentle.

I have asked our Clinical Director for the Emergency Department to personally thank Ishbel for being kind and gentle and explaining things so thoroughly to you all.

Your story is really a great one to read and I have shared this with our teams in all three departments as well as with our Senior Management Team. They will all be delighted to hear of your experience. Like you, we are proud of our NHS.

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