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"I can only say positives"

About: Roxburghe House / Palliative Care Team

(as a service user),

From the start had a lovely warm welcome from Lee and Carol, the nurses who lead the unit.  It is a lifeline once you are discharged, where you can chat about your experiences initially and  difficulties over a cup of tea on arrival the value of which can't be given.  

There is a talk after that on anything from dietician to pharmacy, all of which I have found useful and informative.  Relaxation is given after a delicious 3 course meal,  which is wonderful. The relaxation takes away most of your physical aches and pains, and more importantly your mental issues. The alternative therapies (art group, massage, writer) definitely have equal importance to the medications and their benefits are wide reaching. Neal, Donna (fabulous artists), Emily (wondeful writer), and Kerry (fabulous massage therapist) all encourage us not to do their visions, but our own which is huge.

They guide very gently when necessary but the completed works are very much our own to pass to our families and this is priceless. The entire Day Unit, along with the newer addition of The Drop In Centre which I love as it continues to allow me to touch base and with my art  comes from love and you feel that in every person involved.  Roseanne and Ann  are nurse and volunteer also attached to the unit and they couldn't be more lovely either. I can only say positives  as have never come across a negative. 

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Responses

Response from Ruth Jones, Nurse Manager, Medicine 1 & 2, NHS Grampian 14 months ago
Ruth Jones
Nurse Manager, Medicine 1 & 2,
NHS Grampian
Submitted on 15/02/2023 at 09:52
Published on Care Opinion at 09:52


Dear Krispy,

Thank you for taking the time to provide such lovely and positive feedback in relation to your recent attendance at Roxburghe Day Unit and Drop in Centre.

The staff involved will be delighted to receive your kind words and I will insure that your post is passed on to them.

I hope this response finds you comfortable.

Kind Regards

Ruth

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