Care Opinion

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Top marks to the clinic, they were wonderful.

Posted By Bashful

"Top marks to the clinic, they were wonderful."

About: Sexual Health Services - South Staffordshire (Open Clinic)

(as a service user),

I didn’t expect to receive such a friendly welcome to the clinic.

I arrived 30 mins early, but was seen immediately as the clinic was empty.

The receptionist was full of smiles, the nurse came to greet me within a minute of me arriving and the process took less than 20 min.

Kath, the lady who took my details over the phone a couple of days before, was so friendly, it took away all the anxiety and embarrassment I had.

Top marks to the clinic, they were wonderful.

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Responses

Response from Andrew Garratt, Senior Administrator, South Staffordshire SHS & HIV Services, Inclusion 2 years ago
Andrew Garratt
Senior Administrator, South Staffordshire SHS & HIV Services,
Inclusion

I have been working in Sexual Health since 2004 and my responsibilities are Data Validating and responding to Care Opinion feedback. I am very passionate about my job and believe that the human touch is important with patient care.

Submitted on 07/02/2023 at 15:54
Published on Care Opinion at 15:54

picture of Andrew Garratt

Hi Bashful,

My name is Andrew and I am an Administrator for the Open Clinic and part of my role is to respond to Care Opinion feedback. I would firstly like to thank you for taking the time to submit your feedback which does mean a lot to our team and is an important contribution to learning and service improvement.

I have shared your comments with Kathy and she will be pleased that she was able to take away your anxiety and embarrassment. I am glad that you were seen straight away even though you arrived early for your appointment. 🙂

Kind regards,

Andrew Garratt, Administrator

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