"They explained everything fully"

About: Aberdeen Royal Infirmary / Gynaecology Services Aberdeen Royal Infirmary Gynaecology Services AB25 2ZN Aberdeen Royal Infirmary / Radiology (X-rays and Scans) Aberdeen Royal Infirmary Radiology (X-rays and Scans) AB25 2ZN General Practices in Grampian General Practices in Grampian

Posted by Grateful3 (as a service user), 2 years ago

I had an issue that caused me to contact my GP. The reception staff were friendly, knowledgeable & efficient and said I required a face-to-face appointment. This was organised in under a week. My GP was thorough and explained I required bloods and a referral to ARI. Bloods were done the next day through the Community Treatment Centre. The staff here were welcoming and efficient. My blood results were communicated back to me by the Practice staff in 5 days. My appointment for ARI arrived and I have had my Ultrasound scan. The Radiology staff were superb. They explained everything fully and were able to deliver results at that point.
This whole process has been completed in just under 3 weeks. This is amazing! I know that the NHS remains under huge pressure but it is still delivering first class care on a daily basis and I wanted to acknowledge how wonderful this is. My grateful thanks to my GP Practice, CTAC, Gynaecology and Radiology at ARI.

More about:

Do you have a similar story to tell?

Responses

Jennifer Fraser

Service Manager, Outpatients,

NHS Grampian

Submitted on 07/02/2023 at 13:20

Published on Care Opinion at 13:20

Dear Grateful3
It is lovely to read that you received an excellent service from all the NHS departments involved in your care. On behalf of Radiology and the Ultrasound department, I would like to thank you for your feedback and will make sure that the Ultrasound Manager shares this with his staff. They will be delighted to read of your positive experience.
Best Wishes
Jennifer Fraser

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Jennifer Fraser

Kirsten Dickson

Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team,

NHS Grampian

Submitted on 13/02/2023 at 17:29

Published on Care Opinion at 17:29

Dear Grateful3,
Thank you for sharing your experience with us, it really is great to read examples of care journeys working well when the system is under pressure.
I'd like to be able to share this with the GP practice you visited and wondered if you could send through the practice name? I know they will be delighted to know that you appreciated their help and efficiency. If you feel comfortable doing this you can post on this thread, send me an email (kirsten.dickson@nhs.scot) or phone / text me on 07885720267.
Take care,
Kirsten

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Kirsten Dickson

Update posted by Grateful3 (a service user) 2 years ago

Thank you Kirsten. My practice is Gilbert Road Medical Group. I wasn’t sure if they could access Care Opinion so did contact them but I am very happy for you to also share this.

Kirsten Dickson

Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team,

NHS Grampian

Submitted on 15/02/2023 at 11:04

Published on Care Opinion at 11:04

Thank you Grateful3 - I've forwarded to the practice manager today.
Kirsten

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Kirsten Dickson

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Text size

Theme

Language