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Terrible practice

Story from nhs.uk

"Terrible practice "

About: Garston Medical Centre

I started with this practice 6 years ago. They weren’t great then but have gotten worse and worse.

Today I waited over an hour to speak to reception. When I did speak to them they were shockingly rude. There seemed to be an issue with the phone connection on their end, I could hear them perfectly but they apparently couldn’t hear me. This would have been annoying but fine if they weren’t talking rudely about me to other staff! As I said I could hear them but they seemed to think I couldn’t. Doctor wasn’t much better in politeness.

No point complaining to the practice manager as they don’t get back to you.

Will be moving practice ASAP!

Do not register here if you are looking for a GP!!!!!

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Responses

Response from Garston Medical Centre 16 months ago
Garston Medical Centre

Submitted on 06/02/2023 at 10:42
Published on nhs.uk at 20:23

Dear Sir/Madam,

Thank you for your feedback and please accept our apology for any distress you were caused. All our telephone calls are recorded - so if you want this particular interaction to be looked into - please supply the Practice with your details so that the recording can be found. I will feedback your comments to the staff.

Complaints are responded to - with an acknowledgement on receipt and within 28 days with a full response. I apologise if this has not happened in your case in the past.

Please do contact us if you wish to have this investigated further.

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