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"Bed in middle of bay"

About: Royal Cornwall Hospital (Treliske) / Acute Medical Unit (AMU) 1 & 2

(as a relative),

I work for the NHS so fully understand the pressures we are facing. However my Dad was recently in AMU with no official bed space. He was in the middle of the bay in what is being referred to as a Boarders bed. He was admitted on a Wednesday and was in this bed space for 2 days. He is not going anywhere as is awaiting an Angiogram. 

Besides the issue he had no privacy or dignity, he was also blocking a fire door. How is this safe?

The staff are amazing and clearly working under massive pressure. None of them seem to think it is a good idea but I have spoken to them and they are unable to move him when a normal bed becomes available ( which many have) as he is the most stable patient in the bay. I appreciate this but what happens if he does have a heart attack? There are no oxygen or suction points, and no call bell.

He wanted to change his pyjama bottoms having been in hospital for 3 days and had to stand in the middle of the bay in his underpants. I attempted to close the patient nearest hims curtains to give him some kind of dignity but the patient was not very happy. I explained my Dad has no curtains of his own. My Dad is fully competent and has full capacity -but is breathless and experiencing chest pain whenever he moves so needs some of his own space and privacy. 

He witnessed another patient having a cardiac arrest on his first night and was able to tell me every detail - how is patient confidentiality being maintained when one bed is within centimetres of another.

Privacy, dignity, confidentiality are these not our code of conduct. Please tell me how this has been allowed to happen. 

I re-iterate all the staff have been wonderful and so kind to Dad but they shouldn't be working in these conditions either. I am so disappointed and upset for my dad. 

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Responses

Response from Jess Saunders, Outpatient Transformation Support Officer, Outpatient Transformation Team, Royal Cornwall Hospitals NHS Trust 2 years ago
Jess Saunders
Outpatient Transformation Support Officer, Outpatient Transformation Team,
Royal Cornwall Hospitals NHS Trust
Submitted on 03/03/2023 at 16:04
Published on Care Opinion at 16:04


picture of Jess Saunders

Dear tkf123,

Thank you for taking the time to share your story with us. I was very sorry to learn of your dad's experience of being placed in a bed in the middle of a bay. It is really disappointing that because of this, his privacy and dignity has been affected and this is not how we want any of our patients to feel.

I would like to assure you that each ward has been reviewed and any associated risks recorded, with those areas with specific risks such as infection control, not used for this purpose. Fire risks have also been reviewed as part of this work. There is also criteria for some very poorly patients to not be put in this type of bed.

We know that the situation is far from ideal and I apologise for your, and your dad's experience during his time on the ward. If you would like to raise your concerns formally, please speak to the Patient and Family Experience team (Complaints) using the details below. I have shared your feedback with them already so they are aware. I have also escalated your feedback to the Head of Nursing for the area so they know about your dad's experience of being placed in one of our boarding beds.

Tel: 01872 252793

Email: rcht.patientexperience@nhs.net

Thank you again for taking the time to bring this to our attention, and please accept my sincere apologies that your dad has had to experience this while he has been a patient on AMU.

Best wishes,

Jess

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