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Welcoming, chatty, and put every patient at ease

Posted By Jane23

"Welcoming, chatty, and put every patient at ease"

About: University Hospital Wishaw / Emergency Department

(as the patient),

Yesterday morning I fell down stairs, hurting my forearm. I thought it was OK, so it wasn't till 11 am that I went to A&E at Wishaw General.

The waiting room was very busy, so I knew I had a long wait. Thankfully, I came prepared with my book. 7 long hours later I had been seen and left the hospital. Although this seems like a long time, it was no-one in the hospital's fault . Staff were  constantly on the go. 2 people on different occasions collapsed in the waiting room.

Every member of staff were welcoming, chatty, and put every patient at ease. They are working under difficult situations. Staff shortages, no beds, and on occasion disgruntled patients, although this wasn't the case yesterday.

By the time I left there were no seats left in the waiting area. I believe that every member of staff -  from admin domestic and medical staff -  deserve a better salary for what they do.

I am grateful for the experience I had yesterday, and I think we should all be demanding that NHS staff receive what they deserve.

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Responses

Response from Faith McCrea, Service Manager, Emergency & Medical Services, University Hospital Wishaw, NHS Lanarkshire 2 years ago
Faith McCrea
Service Manager, Emergency & Medical Services, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 02/02/2023 at 10:29
Published on Care Opinion at 10:29

Dear Jane23

Thank you very much for taking the time to leave feedback on the Care Opinion platform. I am sorry to read that you needed to use the services of the Emergency Department here at University Hospital Wishaw.

I was delighted to read your feedback around how the staff treated you and how they looked after you also. I am extremely grateful for your honest experience including how the staff made you feel and how amazing they were as well as recognising the pressure that they are indeed working under presently.

We are very lucky to have such a committed and devoted group of staff who aim to deliver exceptional person centred care every day.

I very much hope that your arm recovers well over the coming days and and wish you all the very best

Kind regards

Faith

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