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"Falling off my bicycle"

About: Northern General Hospital / Accident and emergency Yorkshire Ambulance Service NHS Trust / Emergency ambulance

(as a service user),

I was coming back from the Tigger Tor fell race and as I approached a right hand turn I assume my bicycle slipped and I came off. The next thing I knew I was sitting on the ground with about 4 people round me - an ambulance was called and came quite soon - taking me to Accident and Emergency at the Norther General.

The ambulance crew were great - very professional - getting my details, checking my heart etc and giving me some painkillers - they also kept me talking ... which was friendly but also I suspect a good thing to do with someone who has had concussion. At the hospital I was taken through quickly for an initial assessment and X Rays - followed by a scan of my head. I was there for quite a long time (about 5 or 6 hours) frankly, I didn't mind - staff the nurse and the doctor assigned to me were attentive and helpful - clearly carrying multiple case loads. I am now waiting for the results of an assessment of my case from the Fracture Clinic which I have been told I will get tomorrow.

My one criticism of A and E that I would like noting is that they handed the job of fitting me with a sling to a junior member of staff - the correct fitting and explaining why it was important did not happen. In retrospect with a collar bone that is snapped and digging into my skin I think this is important and could have been done better - my only criticism.

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Response from Sheffield Teaching Hospitals NHS Foundation Trust 10 months ago
Sheffield Teaching Hospitals NHS Foundation Trust
Submitted on 01/02/2023 at 12:44
Published on Care Opinion at 12:44

We were really sorry to read of your accident and hope you are recovering well.

With regards to your concerns about A&E we would welcome the opportunity to look into these further. Please cold you contact our PALS team by emailing or ringing 0114 2712400 so we can take some personal details from you.

Response from Jacqueline Taylor, Patient Relations Manager, Patient Relations, Yorkshire Ambulance Service NHS Trust 8 months ago
Jacqueline Taylor
Patient Relations Manager, Patient Relations,
Yorkshire Ambulance Service NHS Trust
Submitted on 17/03/2023 at 10:19
Published on Care Opinion at 10:19

Thank you for posting your thanks on the Care Opinion website. We do hope your health has improved following what must have been quite a scare. It is always a pleasure to receive comments of appreciation for our staff and we like to ensure they receive this feedback personally. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us trace your call and identify the staff involved so we may pass on your compliment to them.

Patient Relations

Yorkshire Ambulance Service


Brindley Way

Wakefield 41 Business Park



Tel: 0333 130 0549


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