"Gp receptionist... not a Dr. "

I finally got through to the receptionist and explained why I was calling. The Gp receptionist refused me an appointment due to it being a 'dental issue'. I mentioned that I had the same symptoms before and it was an ear infection, that the Dr previously diagnosed me with this and that I thought I'd need some antibiotics. The receptionist condescendingly told me that it was a 'dental issue' once more. I became very frustrated as I was in a lot of pain, wasn't being listened to and I've grown up with ear infections so know when I have one! I am a very anxious person and struggle to make phone calls, this interaction increased my anxiety to the point I talked myself out of contacting the same day health clinic afterwards for support. Today I rang the clinic as I was still in pain and I was referred to urgent care. The Dr was great and treated my ear infection with a prescription of antibiotics. It would be great if the GP receptionist didn't make it such a difficult task to get an appointment and would leave the diagnosis of patients to the Drs and Nurses. I understand they are trying to do their jobs by signposting to the correct services but listen to the patient first. I took a spot in urgent care that could've been used for a more serious matter. This all could've been sorted yesterday if only the receptionist actually listened to what I was trying to say. It has made me feel extremely anxious about my next call to the surgery and it also made me feel I was wasting their time about my health.