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I felt welcome and safe during my course of treatment.

Posted By Fairtricket

"I felt welcome and safe during my course of treatment."

About: Aberdeen Royal Infirmary / Radiotherapy

(as a service user),

👍👍👍

Thanks I have just completed my course of treatment at the radiotherapy department in Aberdeen Royal Infirmary (ARI), having been referred from NHS Tayside.

The team of therapeutic radiographers have been exceptional; courteous, caring, yet ready for a joke and laugh. They ensured I understood the information, the process and management of any potential side effects.

In particular, the people to mention are Meghan, Anna, Natalie, Caitlin, Debbie, Martin and Chloe (undergrad). My apologies if I have forgotten anyone.

I felt welcome and safe during my course of treatment. I observed them working in the same way with the multitude of other people attending on a daily basis.

They work hard under pressure every day, trying to help as many people as they can, they are a credit to NHS Grampian.

Can I also add that the availability of the free parking was brilliant too.

Thank you all.


Staff attitude

Staff attitude


Team work

Team work


Staff skills

Staff skills


Seeing the whole me

Seeing the whole me


Treatment

Treatment


Appointments

Appointments


Reception

Reception


Cleanliness

Cleanliness


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Responses

Response from Nicola Redgwell, Radiotherapy Manager, Radiotherapy, NHS Grampian 11 months ago
Nicola Redgwell
Radiotherapy Manager, Radiotherapy,
NHS Grampian

Submitted on 05/06/2023 at 10:14
Published on Care Opinion at 10:14

Dear fairtricket,

Thank you for getting in touch and sharing your experience of radiotherapy treatment – it really does mean a lot to us as a team. We are very proud of the service we provide here at the Radiotherapy department and also of the team who work so hard to deliver the welcoming and person-centred service you have described so well.

I have shared your feedback with the whole team and Meghan, Anna, Natalie, Caitlin, Debbie, Martin and Chloe were all delighted with the special mention.

We are new to responding to our own Care Opinion feedback and I’m sorry it’s taken a while to get back to you. Wishing you all the best for the future.

Take care,

Nicola

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