Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

No compassion at all

Posted By scorecardcj39

"No compassion at all"

About: East Lothian Community Hospital / Hospital At Home Team

(as the patient),

I had a major operation and was in a lot of pain. The 2 doctors that came were bossy and asking questions which I did not feel that they required to know - for example, would I need to be resuscitated, which I told them that I have a letter on the mantlepiece giving instructions.

They even wanted to see the scar. No compassion at all, did not do anything, just left after saying that if I do not want to co operate with them, that's it.

My husband got similar treatment before he died. The physiotherapist wanted him doing exercises when he could not move at all. They do not do hands-on, just give out an A4 size paper with instruction.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lorraine Cowan, Chief Nurse, East Lothian Community Hospital, NHS Lothian 2 years ago
Lorraine Cowan
Chief Nurse, East Lothian Community Hospital,
NHS Lothian

Submitted on 30/01/2023 at 12:40
Published on Care Opinion at 12:53

Many thanks for your reply.

My apologies that you felt the team asked inappropriate questions and that you did not feel that the team met your needs or expectations, I will meet with the team and discuss your concerns.

Lorraine Cowan

Chief Nurse

East Lothian Health and Social Care Partnership.

ELCH

Haddington.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Jennifer Harrison, Clinical Lead, East Lothian Community Hospital, NHS Lothian 2 years ago
Jennifer Harrison
Clinical Lead, East Lothian Community Hospital,
NHS Lothian

Submitted on 30/01/2023 at 13:34
Published on Care Opinion at 13:53

Hi scorecardcj39

I am really sorry to hear of your poor experience with the Hospital at Home team, and that you felt the two members of staff who came to see you lacked compassion. One of the main goals of the service is to help patients feel as comfortable as possible and I’m sorry that this was not the case for you.

I will make sure to share this feedback with the team. If you would like us to investigate your concerns further or would like to meet with a member of the team to discuss your experience in more detail, then please contact the Patient Experience Team. You can do this by sending an email to feedback@nhslothian.scot.nhs.uk.

Thank you for taking the time to share your feedback with us via Care Opinion.

Best wishes

Dr Jenny Harrison

Consultant Physician

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k