Text size

Theme

Language

"Waiting for a bed in ward"

About: Queen Elizabeth University Hospital Glasgow / Acute Receiving Unit (Units 1-5)

(as the patient),

I know the hospitals are under a lot of pressure just now & the waiting times in A&E are really bad, which can have an impact if people are not seen in a timely manner. 

However the answer isn't moving patients to the acute receiving wards before rooms are ready, in fact before patients are actually even out the rooms. 

A patient who has been under constant monitoring in resus and on continuous fluids left on a trolley for 3 hours in one of the ARU wards (and not the only one) for the staff, then to panic when realise should be on heart monitoring and the drip stopped & should have been changed 2 hours before getting moved into a room. 

Perhaps the patient's notes should be read and the patient triaged by staff,  obviously this is not easy as they already have the maximum number of patients to look after so 3 or 4 extra on top is probably not safe. 

On this occasion when decision was made to send me to the ward it was the same scenario, this time I was put in the unused patient lounge for several hours, told if I needed anything to walk to nurses station and no toilet facilities to use. I was told wards had been giving door bells for patients in this scenario but they had already been giving to patients in relatives room and interview room so no other choice to try to climb off a trolley to walk & ask for help when needed.

I have asked why this is the case & was told it was a management decision that staff don't agree with as it can be detrimental to the patient. 

Obviously patients left outside in ambulances for 6/8 hours isn't good , or patients in the waiting room who haven't even been seen, but perhaps you need to review how this is implemented. Apparently by management and not people involved in patient care. 

Simple things like asking should this patient be on a heart monitor? If so maybe a corridor without it for several hours isn't the best. 

If patients will be left in corridors, have toilet facilities they can use - yes I understand you do not want them using staff facilities, but maybe provide something. Have a way these patients can be checked if needed as well. As a patient, to see staff panic when they realised they have just left you when you are needing medications and monitoring is really scary. 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 2 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 27/02/2023 at 11:25
Published on Care Opinion at 11:36


picture of Nicole McInally

Dear Plutoke44

Firstly, I would like to apologise for the delay in responding to your story.

As you have mentioned we are experiencing significant demand on our services and we are working to improve our service and prevent experiences such as the one you have described. I sincerely apologise for the upset and distress this caused you. I will share your experience with the ED team so that we can learn from your experience.

If you would like to discuss this further can you please contact my colleague, Linda Caldwell by email: Linda.Caldwell@ggc.scot.nhs.uk

Thank you

Nicole

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k