Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

First class hospital experience

Posted By hadarxb59

"First class hospital experience"

About: Manchester Royal Infirmary

(as the patient),

I had an appointment today at Manchester Royal infirmary MRI x ray dept.

I turned up about 30 mins before my timed appointment and booked in quickly and without delay. Advised to sit in waiting room and within 10 minutes was met by nurse who took me through to X Ray area.

She explained that as I was early there was a catch up but she hoped I would be seen soon.

Within another 5 minutes met by another staff member who took me into the scanning area. He provided me with a locker and explained the procedures that would take place. After another 5 minutes shown into scanning room. I was met by two wonderful nurses who explained in full about the scan and what would happen explained noises would happen and basically calmed and reassured me.

After 20 minutes the  scan finished and nurses thanked me for my attendance.

I would just like to say from start to finish the  procedures help and assistance were first class and I have nothing but wholesale praise for my experience.

( Oh by the way the music played on the headphones were first class.)

Thank you

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Oliver Melia, Patient Experience Coordinator, Manchester University NHS Foundation Trust 2 years ago
Oliver Melia
Patient Experience Coordinator,
Manchester University NHS Foundation Trust

Submitted on 31/01/2023 at 14:20
Published on Care Opinion at 14:20

Thank you for taking the time to share your positive feedback on the NHS website regarding the care you received at Radiology, MRI. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. We are pleased you were seen in a timely manner and that all stages of the procedure were explained fully by members of the team. We will pass your comments onto the Head of Nursing to share with the team. Kind Regards, The Patient Experience Team.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k