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"A and E Ayr Hospital"

About: University Hospital Ayr / Accident & Emergency

(as the patient),

I had an unfortunate accident involving an axe and two fingers while I was chopping wood. I initially went to the chemist as I thought I could paper stitch it, but they sent me to A and E. I was triaged, saw the nurse, was x-rayed, stitched up and home within 2 hours. Thanks to all of the staff there for a less painful experience than I was expecting. 

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Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 2 years ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 01/02/2023 at 08:32
Published on Care Opinion at 08:32


picture of Pamela Gibson

Dear NRic

Thank you so much for taking the time and trouble to share your lovely feedback.

The staff in the Emergency Department at University Hospital Ayr will be delighted to receive this and it will be really encouraging for them to know that you have felt so well supported and reassured during your time in the Department.

Please accept my good wishes for your ongoing recovery and thank you once again for taking the time to acknowledge your care experience.

Kind regards

Pamela

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Response from Karen McCormick, Chief Nurse, UHA, University Hospital Ayr, NHS Ayrshire and Arran 2 years ago
Karen McCormick
Chief Nurse, UHA, University Hospital Ayr,
NHS Ayrshire and Arran
Submitted on 01/02/2023 at 08:33
Published on Care Opinion at 08:33


Dear NRic

Thank you for taking the time to appreciate the care and attention that you received within our Emergency Department. I hope you are on the mend and your fingers have recovered from your accident. Our staff have been working extremely hard under very difficult conditions and will appreciate your kindness. I will pass your thanks onto the teams involved in your care.

Kind regards

Karen McCormick, Chief Nurse

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