"Let down by the system"

About: Cumbernauld Locality Support Service / Community mental health team outreach Cumbernauld Locality Support Service Community mental health team outreach ML6 9JA

Posted by The unhappy (as a service user), 2 years ago

Received a phone call from Cumbernauld out of hours Men's Health Team to carry out welfare check early his morning (Sunday) which went straight to voicemail.
They requested me to phone them back however the person who called didn't leave a number to reach them on.
I called 111 and they say they are not linked to the community teams.
How inept can NHS Lanarkshire's mental health provision get. Nobody needs this when they're already suicidal and are continually being let down by the system

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Evelyn Ryan

Service Manager, Motherwell Locality,

North Lanarkshire Health & Social Care

Manages health services in the locality

Submitted on 25/01/2023 at 15:23

Published on Care Opinion at 16:06

Dear “The unhappy”
I am really sorry to hear that you experienced these communication challenges with the team and that a number wasn’t left for you to call back. I can understand how frustrating this must have been for you.
We have shared this feedback with the team and we will ensure that we always leave a contact numbers when leaving messages in the future.
We really appreciate you taking the time to provide this feedback as it helps us to improve our services.
Many Thanks
Evelyn Ryan
Service Manager

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