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"Great treatment and response from GP"

About: General practices in Ayrshire & Arran

(as a parent/guardian),

My teenage daughter is currently under a paediatrician for ongoing stomach problems, and is awaiting test results.   

On experiencing stomach pains, loose stools, etc, I contacted Frew Terrace GP to ask for advice to support her. Got through at 8:30-ish and spoke to a receptionist within 10 minutes. The receptionist was professional and asked the right questions, offered good advice, and put information forward for triage.

Doctor returned call within 1 hour, asked appropriate questions and organised for her to have an appointment within 2 hours to be checked over by one of the on call doctors.

Given current pressures on GP and NHS locally, it was a relief to have a straightforward and quick response to support being delivered in a professional manner. 

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Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 2 years ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 23/01/2023 at 16:33
Published on Care Opinion at 16:33


picture of Pamela Gibson

Dear AyrshirelassO

On behalf of the Primary Care team, thank you so much for providing such lovely comments on the care and prompt response received from your GP practice.

GP Practices are indeed extremely busy but it's very reassuring to hear you've been able to access care when you needed it. The whole practice team will be thrilled to read your lovely comments and I will ensure this is passed on to them.

I do hope things are now improving and sending best wishes to you and your daughter.

Kind regards

Pamela

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