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The best care I have ever experienced in hospital

Posted By JGMCF

"The best care I have ever experienced in hospital"

About: Queen Elizabeth University Hospital Glasgow / Breathing and lung problems (Respiratory Wards 7a, 7b, 7c & 7d)

(as a service user),

The staff on this ward are exceptional - the best care I have ever experienced in hospital. They made me feel safe and cared for. Despite being incredibly busy, everything ran smoothly. Special thanks to nurses Joy, Yasmin, Morven, Katherine, Doreen, Tina, John, Zoe and Noor, I deeply appreciate all you did for me...and always with a smile! Also thanks to David and Sean, who kept my room spotlessly clean. 

As always Dr Anderson, my respiratory consultant, gave me incredible, thoughtful and kindly care. I can not thank him enough. Dr Deans was also tremendous and reassuring.  

The QEUH visiting policy (allowing my family to come in throughout the day) is also fantastic and made a huge difference to both me and my family during my admission.

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Responses

Response from Janis Young, Site Facilities Manager (Business), Facilities, NHS Greater Glasgow and Clyde 2 years ago
Janis Young
Site Facilities Manager (Business), Facilities,
NHS Greater Glasgow and Clyde

Help with facilities services

Submitted on 19/01/2023 at 12:09
Published on Care Opinion at 12:09

picture of Janis Young

Dear JGMCF

Thank you so much for taking the time to post this review - in these challenging times, you will never understand how much the positive feedback helps with staff morale! I shall ensure my dometic manager gets to know of your comments about Dvaid and Sean and we will make sure they get to hear your lovely words.

Janis Young

Site Facilities Manager (Business)

Queen Elizabeth University Hospital

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Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 2 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 20/01/2023 at 16:59
Published on Care Opinion at 16:59

picture of Nicole McInally

Dear JGMCF

On behalf of the staff, I would like to thank you for your lovely feedback. The staff will be delighted to hear that this was the; 'best care you experienced in hospital’.

We really appreciate this and as Janis has said, positive feedback helps boost staff morale, especially during these challenging times.

I am glad that the flexible visiting times made such a difference to you and your family.

I hope you are feeling better.

Best wishes

Nicole

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