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Care Opinion

Excellent care

Posted By Lady with blue hair

"Excellent care"

About: Royal Cornwall Hospital (Treliske) / Emergency Department Royal Cornwall Hospital (Treliske) / General surgery South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a service user),

I was extremely unwell.  My daughter called an ambulance and the 2 lovely paramedics that came to help were amazing from walking into my home to delivering me to a&e. 

When in a&e i was looked after by the doctors and nurses.  Their care and support was excellent. I was moved within 12 hours to emergency surgical ward.  All the staff were fantastic I can not thank all the teams enough! From the lady with the blue hair.

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Responses

Response from Natalie Barnes, Patient Engagement Administrator, South Western Ambulance Service NHS Foundation Trust 15 months ago
Natalie Barnes
Patient Engagement Administrator,
South Western Ambulance Service NHS Foundation Trust

Submitted on 26/01/2023 at 12:16
Published on Care Opinion at 12:18

Good Morning,

Thank you so much for providing us with feedback on the service you received, it is much appreciated! I am so glad to hear you were well looked after, though I am sorry that you had to experience this at all.

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email plaudits@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message - we will then ensure this is passed onto the relevant crew.

Thank you again for taking the time to feedback, I hope you are recovering well!

Kindest regards,

Natalie
Patient Engagement Team
SWAST

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Response from Megan Nicholls, Patient Engagement Co Ordinator, Patient and Family Experience Team, Royal Cornwall Hospitals NHS Trust 15 months ago
Megan Nicholls
Patient Engagement Co Ordinator, Patient and Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 26/01/2023 at 14:56
Published on Care Opinion at 14:56

Dear Lady with blue hair

Thank you for taking the time to share your kind feedback with us. Please accept my apologies for the delay in getting back to you on here.

It must have been very worrying for you to be so unwell and having to be taken to hospital in an ambulance. I am so pleased that all staff provided you with excellent care and support and that you were able to be moved to the Emergency Surgical ward where the staff were all fantastic.

I am writing to you as a member of the Patient Experience team, but I will ensure your lovely words are forwarded on to the appropriate teams. Thank you, again, for taking the time to share your feedback with us.

Best wishes

Megan

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Response from Holly Kiernan, Patient Experience Manager, Patient & Family Experience Team, Royal Cornwall Hospitals NHS Trust 15 months ago
Holly Kiernan
Patient Experience Manager, Patient & Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 17/02/2023 at 15:17
Published on Care Opinion at 15:17

Thank you for taking the time to give us your opinion as we truly appreciate your feedback. We would love to contact you in future to help us inform decisions about our services and the way we work. This could range from small queries to larger projects so that you can be involved as much or as little as you like.

If this is something you would be interested in, please contact the Patient Engagement Team at Royal Cornwall Hospitals NHS Trust on rcht.patientengagement@nhs.net or telephone 01872 252793, so that we can record your details.

Thank you again for taking the time to tell us about your experience.

Best wishes,

Holly

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